Client Care

Shipping

Every piece departs our atelier with the same care with which it was conceived.

Complimentary delivery

Shadab offers complimentary insured shipping on qualifying orders. Jewelry and tarot decks are dispatched in signature maison presentation packaging — conceived to feel like receiving an heirloom, not a parcel.

Timelines

Standard delivery occurs within three to seven business days depending on region and piece availability. Limited editions or bespoke work may require additional atelier time — you will be notified privately before dispatch.

  • United States & Canada: 3–5 business days
  • United Kingdom & Europe: 5–7 business days
  • Middle East & Asia-Pacific: 5–7 business days
  • Other regions: 7–10 business days

Insurance & security

All shipments are fully insured for their declared value. High-value jewelry travels via secure courier with signature required. Tracking details are shared privately upon dispatch.

White-glove delivery

Private white-glove delivery is available upon request for select acquisitions. Contact concierge to arrange a delivery experience suited to your piece and location.

Customs & duties

International orders may be subject to import duties and taxes levied by your country. These charges are the responsibility of the recipient unless otherwise agreed in writing with concierge.